Privacy Policy

1. What personal data we collect

• Contact details: name, email, phone number, and the information you provide in your inquiry.
• Inquiry details: rental dates/period, pick-up/drop-off information, vehicle preferences, and other request details you submit.
• Communication records: messages exchanged with you regarding your inquiry.
• Technical data: IP address, device and browser information, pages visited, and approximate location derived from IP (if applicable).
• Cookies/trackers: data from cookies or similar technologies, if we use them to operate the site, measure performance, or improve services.

If we use cookies/trackers, we provide appropriate cookie/privacy disclosures and rely on the applicable legal basis, including consent where required.

2. How we use personal data

We use personal data to:

• process and respond to your car rental inquiries;
• manage requests, communications, and customer support;
• prepare contract-related information and confirmations for electronic interactions;
• operate, secure, and maintain our website and business;
• comply with legal obligations and enforce our rights.

3. Legal basis

For processing personal data, we act in accordance with the requirements of Ukrainian law, including:

Law of Ukraine “On Personal Data Protection” № 2297-VI (01.06.2010).

Where applicable, we also ensure that electronic contract-related information and confirmations contain legally required elements.

Law of Ukraine “On Electronic Commerce” № 675-VIII (03.09.2015) — Article 8, and Law of Ukraine “On Electronic Commerce” № 675-VIII (03.09.2015) — Article 4.

4. Sharing and transfers

We may share personal data with:

• service providers that help us operate the website or deliver services (e.g., hosting, analytics, communications);
• partners involved in fulfilling car rental arrangements;
• legal, regulatory, or law-enforcement bodies when required by law.

We only share data to the extent necessary for the stated purposes and maintain contractual and technical safeguards.

5. Data retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy, including legal/compliance needs, and then delete or anonymize it in accordance with applicable requirements.

6. Your rights

Depending on the applicable law, you may have rights related to your personal data, including access to your data, rectification, and other rights provided by Ukrainian legislation on personal data protection. To exercise your rights, contact us using the details below.

7. Consumer dispute settlement (ADR)

If applicable in the context of consumer protection for car rental arrangements, you may be informed about out-of-court settlement of consumer disputes according to the consumer protection framework.

Law of Ukraine “On Consumer Protection” № 1023-XII (12.05.1991) — Article 13.

8. Pre-contract and electronic contract information (where applicable)

• If car rental is sold/contracted online (distance contract), mandatory pre-contract consumer information and disclosures are provided on the landing page in a clear form.
• For electronic contracts, we ensure required identification/contract information is provided and confirmations contain legally required elements.

Law of Ukraine “On Consumer Protection” № 1023-XII (12.05.1991) — Article 17.

Law of Ukraine “On Consumer Protection” № 1023-XII (12.05.1991) — Article 13.

Law of Ukraine “On Electronic Commerce” № 675-VIII (03.09.2015) — Article 8, and Law of Ukraine “On Electronic Commerce” № 675-VIII (03.09.2015) — Article 4.

9. Advertising accuracy

Where our site content is used in connection with advertising, claims (including pricing, availability, and conditions) should align with Ukrainian consumer and advertising requirements and must not be misleading.

Law of Ukraine “On Advertising” № 270/96-ВР (03.07.1996).